Refund Policy

Refund and cancellation policy.

Cancellation of the order:

All orders can be canceled before shipment. If your order has been paid for and you need to change or cancel it, you must contact us within 12 hours. Once the packing and shipping process has begun, it cannot be undone.


Your satisfaction is our number 1 priority. Therefore, you can request a refund or return the purchased products if:

-You do not receive them in the guaranteed time Spain (14-26 days without 2-5 days of processing) International (45 days without 2-5 days of processing)
-You received the wrong item
-Item is faulty
(All items must be returned at your expense to our original warehouse located in China and must not be used)

We do not issue refunds if:

Your order does not arrive due to factors within your control (for example, providing an incorrect shipping address or not picking it up at forwarding)

- Your order does not arrive due to exceptional circumstances beyond our control (for example, not cleared by customs, delayed by a natural disaster, epidemic or pandemic).
-Your order could not be delivered to the indicated address and has been returned.
-You have not chosen your size correctly in relation to our table provided.
-We do not refund the difference of "quality" or different item described as we specify the material of each product.

If you do not pay the cost of shipping to destination and our company pays upon receipt, you will NOT be refunded.
* You can request a refund within 14 days after the expiration of the guaranteed delivery time (26 days) and (45 days). You can do this by sending a message to the customer service email on our page.